General Terms and Conditions of Sale
1. Identity of the seller
These General Terms and Conditions of Sale govern the purchase of products offered on the website www.tapes-store.com, owned by:
Biemme Adesivi S.r.l.
Registered office: Via Monzoro 58 – 20007 Cornaredo (MI) – Italia
VAT number: 12518180158 – REA code: MI-1562311
Share capital: € 10.000
Telephone: +39 02 45 076 143
Email: [email protected]
2. Scope of application
These terms and conditions govern all purchases made through the website and apply to both private consumers (pursuant to Legislative Decree 206/2005 ‘Consumer Code’) and professionals or companies (B2B).
By placing an order, the purchaser declares that they have read and accepted these General Terms and Conditions of Sale and the Privacy Policy.
3. Products and availability
The main characteristics of the products are described in the relevant information sheets on the website.
The images of the products are for illustrative purposes only; any minor differences do not constitute a defect.
In the event of unavailability, Biemme Adesivi S.r.l. will promptly inform the customer and offer a refund or replacement with an equivalent product.
4. Prices
All prices shown on the website are in Euro and exclude VAT.
Shipping costs are calculated and shown separately before the order is confirmed.
Any promotions or discounts are clearly indicated and, where applicable to consumers, comply with EU Directive 2019/2161 (‘Omnibus Directive’).
5. Payment methods
The following payment methods are accepted:
PayPal – secure and immediate transaction;
Credit cards (CartaSi, Visa, MasterCard, etc.);
Advance bank transfer, made payable to: Biemme Adesivi S.r.l.
IBAN: IT87W02008 33861 000100470837
Bank: UniCredit – BIC: UNCRITM1135
Reason for payment: indicate the order number received by email.
The order will be processed after payment has been verified.
Cash payment upon collection of goods from the Biemme Adesivi S.r.l. premises via Monzoro 58 Cornaredo (MI) purchased in advance on the website or by prior agreement with our order office.
6. Shipping and delivery
Biemme Adesivi S.r.l. delivers throughout Italy via express courier with an average delivery time of 48 hours.
It is also possible to collect your order from our store at Via Monzoro 58 – Cornaredo (MI), subject to agreement with our order office.
Free shipping for orders over €300.00 (including VAT).
Shipping fee: € 9,00 for online orders under € 300,00
Costs may vary depending on weight, volume or type of product (e.g. ADR – dangerous goods, particularly for islands or abroad).
7. Right of withdrawal (consumers only)
The consumer has the right to withdraw from the contract, without penalty, specifying the reason, within 14 days of receipt of the goods (Legislative Decree 21/2014).
To exercise the right of withdrawal, send a written notice to: Biemme Adesivi S.r.l.
Via Monzoro 58 – 20007 Cornaredo (MI)
Email: [email protected]
The customer may use the Standard Withdrawal Form provided in Annex I of the Consumer Code.
The notice may be sent in advance by email, provided it is confirmed within 48 hours by registered letter with return receipt.
The goods must be returned within 10 working days of the notice of withdrawal, intact and in their original packaging.
The return costs are borne by the customer.
The refund will be made within 14 days of receipt of the notice of withdrawal, by bank transfer.
8. Returns and replacements
Products recognised as defective will be replaced or refunded.
Returns must be sent to: Biemme Adesivi S.r.l.
Via Monzoro 58 – 20007 Cornaredo (MI)
Shipping costs will only be refunded in the event of:
a defective product;
an obvious error by the supplier in the shipment.
In the event of a defect, the customer must report the non-conformity within 2 months of discovery, sending a description and, if possible, photographs of the defect to [email protected].
9. Privacy and data processing
Biemme Adesivi S.r.l. processes customers’ personal data in compliance with Regulation (EU) 2016/679 (GDPR) and Legislative Decree 196/2003 as amended.
The complete information is available on the Privacy Policy page.
The data is used exclusively for order management and, with prior consent, for commercial and promotional purposes.
10. Jurisdiction
For any dispute relating to the application, execution or interpretation of these terms and conditions:
if the customer is a consumer, the place of jurisdiction is the consumer’s place of residence or domicile;
if the customer is a professional or company, the exclusive place of jurisdiction is Milan.
11. Online dispute resolution (ODR)
Pursuant to EU Regulation 524/2013, we inform consumers that the European platform for online dispute resolution is available at the following link:
https://ec.europa.eu/consumers/odr
12. Updating of terms and conditions
These General Terms and Conditions of Sale may be updated or amended at any time.
The applicable version is the one published on the website on the date of the order.